We do ask that if you change your mobile number please contact the practice or update your clinical record online. This will ensure there is no possibility of their confidentiality being breached.
At the surgery we use the following NHS digital approved software:
Again Patients can reply to messages if given the option to do so.
Again Patients can reply to messages if given the option to do so. EG: Patients can CANCEL an appointment by texting ‘Cancel’ to the number stated in the text message reminder.
Text messages will be used for:
- Appointment Reminders
- Flu or other vaccination clinics for targeted eligible populations
- Chronic disease review invitations
- Cervical screening
- Blood pressure and cholesterol monitoring
- Smoking status updates
- Invitations for patient educational sessions (e.g. diabetic self-help groups)
- Requests to contact the Practice to arrange appointments or services
The above list is not exhaustive.
Test results will not be conveyed using text messages without the express consent of the patient and only when this consent was conveyed at the consultation related to the investigations. This is stipulated in more detail in our ‘Texting results protocol’s’.
Texts will not normally be used for important issues. Where an important matter is conveyed to the patient, a letter or other similar reliable method must be used. With specific and documented patient consent, it is acceptable for matters to be sent in this way; however this must always be followed up by more reliable means such as a letter. Texts will not, under any circumstances, be used to convey information which may be alarming or distressing to the patient.
You can cancel the text messaging facility at any time by informing the surgery.