How Do I Make an Appointment?
All consultations are by appointment and can be booked from 8.00am by telephone or 24 hours via the website www.patientaccess.com
We also have an app through which you can access appointments here called 'Ask First'
Download a leaflet (PDF, 300KB) or visit the following website onehealthlewisham.co.uk/asknhsgp
We offer routine appointments for both the doctors and nurses which can be booked in advance. We do not offer same day appointments. Currently our waiting times for routine appointments are 2 to 3 weeks.
If you feel your problem is urgent which cannot wait until the next available routine appointment please inform the receptionist. In order for the receptionist to provide you with the best advice and support please be as cooperative as possible. The receptionist may signpost you to alternative services.
The receptionist may schedule a same day call back from the doctor if possible. However, please keep your phone nearby as he doctor can only call you once. If you miss the call you will be asked to reschedule.
We are open Monday to Friday from 8.00am to 6.30pm.
Monday to Thursday we have late evening appointments up to 7.20pm for Doctors.
Our nurse appointments are now available from 8.00am to 7.15pm on Mondays.
Full details of local care services which one can self refer into without the need to see a Doctor or Nurse are in our Local Care Navigator booklet on our homepage.
Our reception staff will be pleased to help with any further information you may require.
What we do when you contact us
When you contact us, our practitioners assess how urgent your needs are.
Urgent needs: if your need is clinically urgent, we will contact you and assess your needs on the same day, by a telephone or face-to-face appointment. If you contact us in the afternoon, we may contact you on the following day, but only if we decide that it is appropriate to wait.
Non-urgent needs: if we decide that your need is not urgent, but requires a telephone or face-to-face appointment, we will schedule this within two weeks.
Where appropriate, we will signpost you to community pharmacy and / or other local services.
If you cannot contact us, or when your GP practice is closed:
- Life-threatening emergency or serious injury: call 999 or go to your nearest Emergency Department (A&E)
- Other injury or urgent need for treatment: go to your nearest Urgent Treatment Centre
- If you are unwell and need medical help: visit NHS 111 online or call 111
- For expert advice and medicines: visit your local pharmacy
- Mental health emergency: visit NHS 111 online
What NHS 111 cannot do:
- Issue fit notes. You need to contact your GP for these
- Make or cancel appointments for you in other parts of the NHS
Other ways to contact NHS 111:
- If you need help in other languages, call 111 and ask for an interpreter or
- For BSL use signvideo.co.uk/nhs111